Delete from inside the app
- Open MyPlateGuard and go to Settings.
- Tap Delete Account.
- Confirm when prompted.
Your account and profile are removed right away.
Delete by email
If you no longer have the app installed, email [email protected] from the address on your account with the subject line "Delete my account." We will confirm your identity and process the request within 30 days.
What gets deleted
- Your account and login credentials
- Your email address and profile details
- Your allergen profile and severity settings
- Saved preferences and in-app activity history
What we keep, and for how long
We retain transaction and billing records where we are required to by tax, accounting, and other legal obligations. These records are kept for the period required by applicable law and are not used to identify you as a MyPlateGuard user afterward.
Aggregated data that cannot be linked back to you may be retained indefinitely.
Deleting your account does not cancel your subscription. Subscriptions are billed by Google Play or the App Store, not by MyPlateGuard. Cancel your subscription in your Google Play or App Store account settings before deleting your account, or billing will continue.
Questions
Email [email protected] and we will help.